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What is your minimum service charge?
Our minimum service charge is $225. This covers the cost to show up prepared and take care of even the smallest task the right way, including materials pickup if needed, setup, cleanup, and all the behind-the-scenes work that goes into running a professional service.
To help you get the most value, I always ask if there are any other small items you’d like taken care of while I’m there. Things like swapping out batteries in a wall clock, testing smoke alarms, fixing a loose cabinet door, or knocking out something that’s been bugging you for a while. If it fits within that initial scope, I’m happy to help.
Do you charge by the hour or the job?
We charge by the job, not by the hour. Every project is priced based on the scope of work, not how long it takes. This way, you’ll know the cost up front. No guessing. No surprises. No watching the clock. For smaller tasks, our $225 minimum service charge applies. If something changes once we’re on site, we’ll always discuss it with you before moving forward. The goal is simple: fair, transparent pricing with no hidden fees.
How soon can you schedule my job?
Scheduling depends on the type of work, location, and current availability. Smaller jobs can often be scheduled sooner, while larger projects may take more planning. If materials need to be ordered, especially specialty items or anything that has to be shipped, that can affect the start date as well. We’ll give you a clear timeline up front and keep you in the loop if anything changes. The sooner you reach out, the sooner we can get you on the calendar.
Do you work weekends or evenings?
Standard hours are Monday through Friday, during regular daytime hours. Evening or weekend work may be available depending on the type of job and current schedule, but it often comes with different pricing. This time is valuable, and we reserve it for special circumstances.
If you’re dealing with an emergency, like a water shutoff or active leak, we do our best to help when we can. Just know that emergency service comes with emergency pricing, and we’ll be upfront about any additional cost before moving forward.
If you work a nine to five and need a more flexible time slot, let us know. We’ll do what we can to accommodate you.
Do you haul away old appliances or debris?
Yes, it is our standard practice to haul away and legally dispose of any old materials from the job, unless the customer prefers to keep them. For larger items like appliances that require dump fees, that cost will be included in the estimate. For smaller items, like a ceiling fan, broken fixture, or product packaging, disposal is included at no extra charge.
Are you licensed and insured?
Bracken Handyman Service is fully insured with a $1 million general liability policy, and we carry an active business license. While we are not a licensed contractor in the state of California, we operate as a professionally run handyman business and handle repairs, installations, and upgrades within the scope of what California law allows for unlicensed work. There is no such thing as a handyman license in California, but we’re happy to answer any questions about how this applies to your project.
